Privacy Policy & Terms

Last updated: August 22, 2026

1. Introduction

Welcome to Ezoomclay ("we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.ezoomclay.com (the "Site") or use our services. Please read this policy carefully.

2. Information We Collect

2.1 Information You Provide

• Contact information: Name, email address, phone number, company name, and shipping address when you fill out inquiry or sample request forms.
• Business information: Product interests, estimated quantities, and requirements you specify in our forms.
• Attachments: Files you upload (specifications, drawings, reference documents) through our contact forms.
• Communications: Messages you send via email, WhatsApp, or our contact forms.

2.2 Automatically Collected Information

• Log data: IP address, browser type, operating system, referring URLs, pages visited, and timestamps.
• Cookies and similar technologies: As described in Section 5 below.
• Device information: Device type, screen resolution, and mobile carrier.

3. How We Use Your Information

• To respond to your inquiries, quotes, and sample requests.
• To process and fulfill orders and sample shipments.
• To communicate with you about products, services, and promotions (with your consent).
• To improve our website, products, and customer service.
• To comply with legal obligations and protect our rights.
• To analyze website traffic and usage patterns through analytics tools.

4. Sharing Your Information

We do not sell your personal information. We may share your data with:

• Service providers: Shipping couriers (DHL, FedEx), payment processors, and IT service providers who assist in operating our business.
• Legal requirements: When required by law, court order, or governmental authority.
• Business transfers: In connection with a merger, acquisition, or sale of assets.

5. Cookies Policy

We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies are small text files stored on your device.

Types of Cookies We Use:

• Essential cookies: Required for basic website functionality (navigation, form submission, language preference).
• Analytics cookies: Help us understand how visitors interact with our website (Google Analytics or similar).
• Preference cookies: Remember your settings such as language selection (English, Arabic, Turkish).
• Marketing cookies: Used to deliver relevant advertisements and track campaign performance.

You can control cookies through your browser settings. However, disabling essential cookies may affect website functionality. By clicking "Accept All" on our cookie banner, you consent to our use of all cookies.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Typically, inquiry data is retained for 3 years.

8. Your Rights

Depending on your jurisdiction (including GDPR for EU residents and similar laws), you may have the right to:

• Access, correct, or delete your personal information.
• Restrict or object to certain processing activities.
• Request data portability.
• Withdraw consent at any time.
• Lodge a complaint with a supervisory authority.

To exercise these rights, contact us at privacy@ezoomclay.com.

9. Third-Party Links

Our website may contain links to third-party websites (WhatsApp, Facebook, Google Maps). We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.

10. Children's Privacy

Our website is intended for B2B use and is not directed to children under 16. We do not knowingly collect personal information from children.

11. Terms of Service

11.1 Acceptance of Terms

By accessing and using this website, you agree to be bound by these Terms of Service. If you do not agree, please do not use the Site.

11.2 Use of Website

You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of, or restrict the use of, the Site by any third party.

11.3 Intellectual Property

All content on this website (text, graphics, logos, images, code) is the property of Ezoomclay and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.

11.4 Product Information

Product specifications, descriptions, and pricing on this website are for reference only and may change without notice. Actual product specifications are confirmed in the Certificate of Analysis (COA) provided with each shipment.

11.5 Limitation of Liability

To the fullest extent permitted by law, Ezoomclay shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of this website or reliance on its content.

11.6 Governing Law

These terms shall be governed by and construed in accordance with the laws of the People's Republic of China. Disputes shall be resolved through friendly negotiation or, failing that, by arbitration in China.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Material changes will be communicated via email or a prominent notice on our website.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@ezoomclay.com / info@ezoomclay.com
• Phone: +86 138 0000 0000
• Address: Xuyi Economic Development Zone, Huai'an, Jiangsu, China